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Shipping & Returns

Return Policy

Can I return goods?

We carefully examine goods before dispatch to ensure that they are in good condition when sent to you. We do not exchange goods because you have changed your mind about your purchase after you have placed your order. We do not offer refunds. However, if we believe that goods were defective when we gave them to Australia Post, we will replace them. This does not exclude any rights that you might have under any applicable law to a return or refund which cannot be excluded at law.

If you need to return goods because they are defective other than because of damage during the shipping process, please contact us within 3 days of receipt of parcel at info@beadsnpieces.com. If you do not contact us within that time, the goods will be considered to have been delivered in good condition and accepted by you.

If we accept your request, we will email you a reference number. You then need to return the goods to us within 7 days, with the reference number. We will then send to you replacement goods as soon as we have them in stock [together with a credit note for the costs of shipping the goods for return]. [We will send you an email notice telling you when we have processed your order and sent your replacement goods.]

To what extent are we liable?

To the extent permitted at law, we do not make any warranties or representations regarding the quality, accuracy, completeness, merchantability or fitness for purpose of any goods. To the extent permitted at law, we exclude all warranties, representations and implied conditions, subject to the next paragraph.

To the extent that any warranties or implied conditions cannot be excluded at law but can be limited, our liability is limited to providing the relevant goods again. This does not exclude any rights that you might have under any applicable law to a return or refund which cannot be excluded at law.

Subject to that limitation, Beads 'n Pieces will not be liable for any direct, indirect or consequential damage or loss, including lost profits or lost business opportunity, caused by any defect in the goods.

What laws apply?
Beads 'n Pieces, is located in New South Wales, Australia. The laws that apply to your use of this website, including purchases made through this website, and any dispute are the laws of New South Wales, Australia. By using this website and by placing orders with Beads n' Pieces, you submit to the jurisdiction of the courts of New South Wales, Australia.

How can I contact Beads 'n Pieces?
You can call Teri directly on 0411 097 490 or terisouthwell1@gmail.com


How are goods sent to me?
Goods will be sent to you via Australia Post.  Australia Post is responsible for all shipping issues. Once we give the product to Australia Post for delivery to you, risk in relation to the goods passes to you. Claims for damage and loss must be made to Australia Post. We do not accept responsibility for parcels lost or damaged by Australia Post. However, please contact us immediately if your parcel doesn’t arrive within 7 days after we have notified you that your order has been sent to you, or arrives damaged.

Orders under $200.00 will be shipped at a flat of $7.95. Orders over $200.00 is free.